Refund Policy

Varenqio wants every customer to feel confident when purchasing our travel organization pieces. This Refund Policy explains how refund requests are reviewed and handled after an order is placed through our store.

Refund Eligibility

Refund requests may be considered when an item arrives damaged, defective, incorrect, or materially different from the product ordered. Customers should contact Varenqio as soon as possible after receiving the order so our support team can review the issue.

To help us process a refund request, customers may be asked to provide the order number, email address used at checkout, photos or videos of the item, packaging photos, and a clear description of the issue.

Non-Refundable Situations

Varenqio may not approve a refund in the following situations:

• The item has been used, damaged, altered, washed, or mishandled by the customer
• The item is returned without approval
• The item is missing original packaging or accessories
• The request is submitted after the allowed review window
• The issue is caused by normal wear, improper storage, or accidental damage
• The customer entered incorrect shipping information
• Delivery failure occurs because the package was refused or not collected
• The product condition does not match the claim submitted

Refund Review Process

Once Varenqio receives a refund request, our support team will review the order information and any supporting materials. If the request is approved, the refund will be processed to the original payment method where possible.

Refund timing may vary depending on the payment provider, card issuer, bank, or checkout method used by the customer.

Shipping Fees

Original shipping fees may not be refundable unless the refund is related to an error confirmed by Varenqio, such as the wrong item being sent or a verified product defect.

Return Shipping Costs

If a return is required, Varenqio will provide instructions by email. Return shipping responsibility will depend on the reason for the return and the result of the review.

Damaged or Incorrect Items

If an order arrives damaged or incorrect, customers should contact Varenqio at service@varenqio.com">service@varenqio.com with the order number and supporting photos. Please keep the packaging until the issue is resolved, as packaging photos may help with the review.

Contact for Refund Requests

For refund support, contact Varenqio at:

service@varenqio.com">service@varenqio.com